DELIVERY

If you have any questions, please reach out to our client services team.

DUTIES & TAXES

International orders are shipped with DHL Express, using a DTP (Duties Taxes Paid) service. ANNA QUAN cannot be held responsible for any Duties and Taxes that may be incurred by the customs of your country and any additional charges rest with the customer. Please contact your local customs office if you would like more information regarding duties and taxes. Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to ANNA QUAN, the customer forfeits the original shipping cost.

PROCESSING

1.1 Once you have paid for the goods in full (including the cost of shipping and any customization), and the funds have cleared, ANNA QUAN will arrange for delivery of the purchased goods to the location specified by you.

1.2 You must ensure that any person who receives the goods at the specified delivery location is authorized by you to receive the goods.

1.3 Any customization (such as monogramming) may alter the delivery window by additional 3 business days. Please contact shop@annaquan.com for further information.

POSSIBLE DELAYS

1.4 ANNA QUAN will use its best endeavors to ensure that goods are delivered by the estimated date of delivery, but this is not a guarantee – ANNA QUAN accepts no liability for any loss or cost to you if there is a delay in delivery for any reason.

1.5 Delivery does not include the cost of customs duties that may be payable by the recipient for orders sent outside of Australia. Delivery time does not factor in any customs delays.

• Risk and title in the goods shall pass to you upon receipt of payment for the goods by ANNA QUAN.